Several years ago, my credit card number was used to buy airplane tickets on a different continent. No big deal, right? I disputed the transaction with my credit card company and expected that to be the end of it. By the way, I had the card in my possession the whole time.
They wrote back and said they confirmed that the charge was legitimate, made in person, and I was responsible for the total amount.
I asked how they confirmed it (they never answered that) and explained that it was very hard for me to be 1/3 of the way across the planet while also making purchases at home such as gas and groceries. I was at work, made purchases with their card at the same time, and had toll booth records — lots of supporting evidence that I never went there to make the purchase.
It didn’t matter, they stuck to the story that it was made in person and was authentic. One of the letters from them said that they had asked the airline who in turn told them I was there doing it in person, but that was the only hint at the process I got.
I’m upset but busy with life, new baby, work, etc. so about a week goes by and another letter comes from them saying that my dispute was successful and I don’t owe the money. It was short, had very little information, and there was no answers to any of the questions I’d asked (questions about the bank policy for disputes, if the decision is final, how they verified I was in another country, how they know my card was there).
In the end, I got my money back but no closure on what happened. It was six years ago and I still feel frustrated about it.
Several years ago, my credit card number was used to buy airplane tickets on a different continent. No big deal, right? I disputed the transaction with my credit card company and expected that to be the end of it. By the way, I had the card in my possession the whole time.
They wrote back and said they confirmed that the charge was legitimate, made in person, and I was responsible for the total amount.
I asked how they confirmed it (they never answered that) and explained that it was very hard for me to be 1/3 of the way across the planet while also making purchases at home such as gas and groceries. I was at work, made purchases with their card at the same time, and had toll booth records — lots of supporting evidence that I never went there to make the purchase.
It didn’t matter, they stuck to the story that it was made in person and was authentic. One of the letters from them said that they had asked the airline who in turn told them I was there doing it in person, but that was the only hint at the process I got.
I’m upset but busy with life, new baby, work, etc. so about a week goes by and another letter comes from them saying that my dispute was successful and I don’t owe the money. It was short, had very little information, and there was no answers to any of the questions I’d asked (questions about the bank policy for disputes, if the decision is final, how they verified I was in another country, how they know my card was there).
In the end, I got my money back but no closure on what happened. It was six years ago and I still feel frustrated about it.